Information We Collect

When you use our services or visit our website, we gather different types of information. Some of it you give us directly, while other data gets collected automatically as you browse.

Personal Information You Provide

• Your name, email address, and phone number when you contact us or sign up for our programs
• Postal address details if you're enrolling in physical materials or events
• Financial background information relevant to recovery strategy discussions
• Communication preferences and feedback you share with us
• Payment details when you purchase educational services or programs

Information Collected Automatically

Our systems automatically log certain technical data when you visit sarenthilva.com. This includes your IP address, browser type, device information, and pages you view. We use standard web analytics to understand how people navigate our site and what content resonates most.

Cookies and similar tracking technologies help us remember your preferences and improve your experience. You can control cookie settings through your browser, though some features might not work as smoothly if you disable them completely.

How We Use Your Information

The data we collect serves specific purposes tied to delivering our educational services and maintaining our relationship with you. We don't use your information for unrelated activities without getting your permission first.

We occasionally send emails about upcoming programs or resources that align with your interests. You can opt out of these communications anytime by clicking the unsubscribe link in any email or contacting us directly.

Sharing Your Information

We don't sell your personal data. Period. However, we do share information with certain third parties who help us run our business effectively.

Service Providers

We work with external companies that handle specific functions like payment processing, email delivery, and website hosting. These providers only access the information necessary to perform their services and are contractually obligated to protect your data.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid court order, need to comply with regulatory requirements, or must protect someone's safety. We only share what's legally necessary in these situations.

Business Transfers

If sarenthilva merges with another organization or undergoes restructuring, your information might be transferred as part of that process. We'd notify you beforehand and ensure the new entity respects your privacy rights.

Data Storage and Security

Your information lives on secure servers primarily located in Australia. We use industry-standard encryption and access controls to protect against unauthorized access, alteration, or destruction of your data.

No system is completely foolproof, though. While we take reasonable steps to protect your information, we can't guarantee absolute security. If you notice anything suspicious related to your account, contact us immediately at help@sarenthilva.com.

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes outlined in this policy. The retention period varies depending on the type of data and why we collected it.

• Active student records are maintained throughout your enrolment and for seven years afterward to comply with Australian financial record-keeping requirements
• Marketing communication preferences stay on file until you unsubscribe or request deletion
• Website analytics data is typically retained for 26 months before automatic deletion
• Financial transaction records are kept for seven years as required by tax legislation
• General inquiry correspondence is retained for three years unless you request earlier deletion

Once we no longer need your information, we securely delete or anonymize it so it can't be traced back to you personally.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.

Access and Correction

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your request, free of charge. If you spot something incorrect or outdated, let us know and we'll update it promptly.

Deletion and Restriction

You can ask us to delete your personal information in certain circumstances. For example, if you withdraw consent for marketing communications or if we no longer need the data for its original purpose. We might need to keep some information to meet legal obligations, but we'll explain that clearly if it applies.

Data Portability

Want to transfer your information to another service provider? We can provide your data in a commonly used, machine-readable format where technically feasible. Just submit a request and specify what information you need.

Complaint Process

If you're unhappy with how we've handled your information, please contact our privacy officer first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

International Data Transfers

Most of your information stays within Australia. However, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.

Any international transfers comply with Australian privacy law, which means the receiving country must have comparable privacy protections or we must have your explicit consent for the transfer.

Children's Privacy

Our services are designed for adults seeking financial recovery education. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent and believe we've inadvertently collected data about your child, contact us immediately and we'll delete it.

Third-Party Links

Our website occasionally links to external resources or partner sites. We're not responsible for the privacy practices of these third parties. When you click through to another site, their privacy policy applies instead of ours. We recommend reviewing their terms before sharing personal information.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. The effective date at the top shows when the current version was published.

If we make significant changes that affect how we handle your information, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Continuing to use our services after that period means you accept the updated policy.